Customer Service / Telephony

Job Ref: BALLOY0111
Sector: Admin & Secretarial
Job Type: Contract
Date Added: 01 November 2018
  • Andover, Hampshire, South East, England
  • £10.40 per Hour
  • Blue Arrow Newbury
  • 01635 34949
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Charlton place, Andover, SP10 1RE

Switcher Team:

*Excellent rates of pay: £10.40 an hour, we also offer Flexi pay *


Job Description:

  • Liaising with other members of the Banking Group.

  • Managing & assisting customers with switching their bank account details from one Bank to another.

  • Logging customer queries, questions and Complaints.

  • Mainly telephony based.


Hours of work:

The hours of work are between 08.00 - 20.00 ( 1 Saturday in 3 with a day off in the week)

Shift pattern Examples:

  • Week 1:08.00 - 16.00

  • Week 2:09.00 - 17.00

  • Week 3:12.00 - 20.00

  • Excellent Job opportunities working for a prestigious bank with the ability to maximise your potential and develop within the company.

  • With this role you will be given excellent in house training, you'll be working with a great team of people who will be there to support and encourage you on a day to day basis

  • As an Administrator / Customer Service assistant you will be dealing directly with customers and their accounts, opening them, closing them, dealing with customer queries, you will be an integral part of a well-established team.

Skills required:

  • Excellent attention to detail

  • Great Customer Service Skills

  • Good Telephone Manner



* Free onsite parking, Onsite Gym and Restaurant, Sports and Social Club*

*Flex payments are based on four week periods, and processed for payment two weeks in arrears. If you refer to the Post 13 Week Calculator, the Flex Value is what the candidates earn for every hour they work - however - this is capped at the maximum available in the given four week period.  What this means is that for a full time hourly candidate, they operate a 35 hour week.  Flex is processed in a four week basis; this then means that they cannot earn more than 140 hours' worth of Flex (35 x 4).  If the candidate has worked more than the 140 hours in this time period, this will be capped at 140 per 4 week period.

So a candidate on £8.50 that works 35 hours per week for a four week period would earn £0.36p per hour. That is 140 hours x £0.36 = £50.40 flex payment.*


Blue Arrow
29/11/2018 09:00:00
GBP 10.40 10.40.