Customer Service Advisors / Admin / Data entry

Job Ref: BALL003
Sector: Admin & Secretarial
Date Added: 05 February 2018
  • Andover, Hampshire, South East, England
  • £8.45 - £10.40 per Hour
  • Blue Arrow Newbury
  • 441582692692

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** URGENTLY REQUIRED** 50+ Customer Service Advisors / Admin / Data entry**

Are you 18yrs or over ? Looking for a change in your career or just starting out?

This could be just what you're looking for

Subsidised Canteen / Gym, Free onsite Parking .

Key information:
  • Placements can last between 6 months and up to 2-3 years.

  • Your working hours will be Monday - Friday, 9am - 5pm with 1 hour for lunch

  • Weekly pay

  • 1 full week induction training is given

  • Instant access to Blue Arrows online training portal

  • Free on-site parking

  • Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme

  • On-site health and fitness centre

  • Easy travel access (see details below)

** Overtime

All hours worked over 35 are classed at overtime and paid at either time & half or double time.
  1. Time and a Half: The default overtime rate is 150% of basic rate, paid for all time over 35 hours in the working week.

  2. Double Time: In periods of high resource demand, managers have the option to offer a 200% rate.

Unsociable Hours Payments (USH)

FEs receive supplementary pay for working between 8pm to 8am Mon-Sat and all day Sunday and this applies from day one. This supplementary payment ranges from 10% to 50% of the FE's hourly rate per unsociable hour worked.

Flex Cash payments

Flex Cash payments are made to evryone who works over 12 weeks.

For example on £8.50 works 35 hours per week for a four week period would earn £0.36p per hour. That is 140 hours x £0.36 = £50.40 flex payment.

Pay Progression (PP)

Pay Progression is a performance related pay rise. This is a pay uplift on the hourly pay that may be applicable after 24 weeks worked where you are considered to be performing well.

The role:

If you have good customer service skills whether gained through a retail, leisure, public service or call centre environment, we have a fantastic opportunity for you to work with the UK's largest financial service group.

A household name with millions of customers in the UK and a high street presence in nearly every community, you have the opportunity to join a successful team of Customer Service specialists.

You have an important and busy role in handling queries from this leading brand's customers and branch staff. You are someone who understands and appreciates the need to handle queries quickly and efficiently.