Portal Management Coordinator

Job Ref: BAISBC Luton
Sector: Vacancies at Blue Arrow
Date Added: 13 April 2018
  • Luton, Bedfordshire, East Anglia, England
  • £22,000 per Annum
  • Blue Arrow Internal Recruitment
  • 07881 333 270

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Portal Management Coordinator

Salary up to 22k based at our Blue Arrow Luton Head Office with parking and Cafe onsite

New opportunity to conduct administrative duties for our Blue Arrow National Account Team, including Training, Compliance, vacancy administration and auditing. You will be supporting our branches and consultants with the daily running of the National Account whilst ensuring service excellence by embracing Blue Arrows promise based culture. To ensure that Blue Arrows values are reflected in every activity and that your actions continually work towards achieving high road recruitment practices that are aligned to enhancing the lives of everyone that touches Blue Arrow.

Key Responsibilities:

The role can be specialised in two key areas - Support and Administration and as such the role can vary in required activity.


  • Ensure National Account vacancies are vended to branch level

  • Self-bill system support , to set up new users and arrange 121 training requirements for Client self-bill systems

  • Self-bill training champion

  • Support the branches with queries through intranet and correct National Account Manager

  • Audit and Compliance requirements for national Account clients

  • Report on vended opportunities and cascade information to National Account Manager



  • Ensure knowledge is up to date with all system changes for assigned self-bill clients

  • Ensure all enquires are logged and responded too within timeframes - or cascaded to National Account Managers if needed.

  • To remotely Audit and check compliance of National Account clients within their parameters throughout the year.

  • Feedback to National Account Mangers any recurring challenges with Self bill usage

  • Review and control the users on the self-bill systems through the attrition and on boarding process



  • Provide an excellent level of service by embracing Blue Arrows promise based culture

  • To work in line with all company policies and procedures

  • Practice open communication and share idea's within team

  • To have a strong understanding of and adhere to company and on site procedures

  • Review systems and processes to continuously improve and provide an excellent service to the client, candidates and workers

  • Deal with inbound enquires including face to face, telephone and written forms of communication

  • Build and maintain effective client relationships with key contacts, line managers and workforce


Person Specification:

  • PC literate (Microsoft Office and Outlook)

  • Flexible - prepared to work varying shift patterns and the ability to travel

  • Knowledge of Payment systems and recruitment

  • Good at building rapport and relationships, with the ability to deal with people at all levels of a company

  • Strong customer service skills

  • Attention to detail

  • Numerate

  • Driven by performance and results



  • Award winning training

  • Opportunity to work for an Investors in People Platinum  and Times Top 100 company

  • Bonus and recognition schemes

  • Birthday off

  • Chance to be nominated to win a place on our Superstar VIP Award days and annual Gold Winners' trip to destinations such as Las Vegas and Dubai.


About Blue Arrow:

Founded in 1959, Blue Arrow is one of the UK's largest specialist staffing companies. With more than 600 recruitment professionals across more than 100 locations throughout the UK, including 65 high-street branches. Blue Arrow is proudly ranked the highest recruitment company on The Sunday Times' Top 100 Best Companies to Work For list and is also one of an exclusive group of companies to be accredited Platinum status by Investors in People.

Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector.

Our mission of Enhancing People's Lives unites all Blue Arrow staff under a profound appreciation for their part in helping people find fulfilling work.

My name's Lorna Winn, from Blue Arrow Internal Recruitment and I'm looking forward to you applying for this exciting new role.

Don't hesitate to call me on 07881 333 270 if there's any aspects of the role you'd like to discuss.