Inbound Telephone Advisor

Job Ref: BA/2048/LBG5
Sector: Call Centre
Date Added: 29 November 2017
  • Glasgow, Glasgow City, Scotland, Scotland
  • £9.47 per Hour
  • Blue Arrow Glasgow Office
  • 0141 221 0007

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Inbound Customer Service Agents
Starting early January 2018
5 month contract with a view to permanent for suitable candidates

This rare 5 month contract will have the successful candidate handling calls from customers and colleagues regarding bank accounts and applications.

The role:
  • Handling inbound calls, ensuring they are compliant at all times and in line with industry standards
  • Maintain strong rapport with internal and external contractors, regularly communicating in a professional manner, including investigating and resolving concerns.
  • Deal with cases at various stages, exercising knowledge, responsibility and accountability to support this
  • Working towards targets, strict time scales and deadlines

The person:
  • You are customer centred, embracing the importance of consistent high practice and service, preferably within call centre environment.
  • You are able to effectively use information towards ensuring customer needs are satisfied to high standards as well as having a high attention to detail.
  • You are flexible, with a drive to undertake various tasks at a similar level
  • You are forward thinking, recognising improvements for new and existing practices
  • You welcome constructive feedback towards consistently increasing your skill set and ability

What you get in return:
  • Competitive hourly pay of £9.47 per hour
  • Paid weekly
  • Accrual of holiday pay which can be taken throughout the year
  • Temporary, long term and permanent opportunities
  • Candidate recognition rewards
  • Dedicated experienced recruitment consultant on hand

*All candidate will have to commit to sitting the following vetting checks before a formal offer is made: Disclosure Scotland, Fraud, Address and Credit checks.

These role are all starting in January 2018.