Customer Relations Officer

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Job Ref: BA0420SS
Sector: Call Centre
Date Added: 31 August 2017
  • Bedford, Bedfordshire, South East, England
  • £10 per Hour
  • Sarah Manning
  • 02134 217001
We are recruiting a Customer Relations Officer for our Bedford client. You will be the contact for customers via email and telephone, ensuring the highest standard of courtesy and integrity when interacting with customers.

You will agree a step by step process with the customer to resolve any complaints, taking ownership through to conclusion and adhering to specified timeframes (SLA), using negotiation, persuading and influencing skills where appropriate.

Record customer, complaint information accurately, refer to job history and effectively follow up to convert the customer to being a promoter of the company through effective complaint resolution.

Core Hours

Monday to Friday 8.30am to 5.30pm
Saturday 8.30am to 12.30pm (1 in 4 rotating)
Lunches will be allocated in line with business needs

Key Skills and Behaviours
  • Analyse complaints received and suggest opportunities to improve process
  • Demonstrate strong Customer empathy
  • Cost focused and goal orientated
  • Microsoft Office proficient
  • Tenacity
  • Flexibility
  • Quality focused
  • Strong ownership and sense of purpose
  • Efficient and well organised
  • Effective communication and interpersonal skills

Please contact Bedford Blue Arrow for more information 01234 217001

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