Call Centre Advisor

Job Ref: ASLD6797
Sector: Call Centre
Date Added: 24 April 2018
  • Edinburgh, Midlothian, Scotland, Scotland
  • £10.07 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Are you looking for a new career within the corporate banking industry?

Blue Arrow are hiring Call Centre Advisers for a well-known financial call-centre based on Dalkeith Road near Edinburgh City Centre.

The office has easy public transport links, canteen and coffee shop on site.

Pay Rate:
£10.07 per hour
35 hours per week
Monday to Friday 8:00am - 6:00pm (e.g 8:00am-4:00pm, 9:00am-5:00pm, 10:00am-6:00pm) and Saturday morning on a rotational basis

Job Details:

  • Telephony role with admin duties within the Retirements and Bereavements team.
  • Complete telephony, digital and admin based tasks to service customer queries
  • Inbound calls and outbound calls to obtain more information from customer if needed
  • Build long lasting professional relationships with customers 
  • High level attention to detail

Experience Required:

  • Call centre experience/strong face to face customer service essential 
  • Excellent communication Skills - both oral and written
  • Ability to make own decisions and take ownership of customer requests
  • Maintain operational accuracy and high levels of attention to detail
  • Empathetic and understanding of customer needs

If you are interested please apply online now.