Field Enrolment Officer

Job Ref: Apprenticeship Team
Sector: Admin & Secretarial
Job Type: Contract
Date Added: 02 April 2019
  • Bristol, Avon, South West, England Prince Street Avon BS16
  • £9 per Hour
  • Nigel Morton
  • 0117 929 9449
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This Client is Europe's leading managed learning service provider. They have over 40 years' experience improving the performance of thousands of people in all sorts of companies across the world. Their expertise is in total learning solutions, which range from strategic learning consultancy to managed learning services, curriculum design, training delivery, digital and competency management through various commercial models. They are also a leader in apprenticeships and pre-employment programmes.

Job Title: Field Enrolment Officer

Department: Apprenticeship Team

Days: Monday to Friday

Hours; 9.00am - 5.30pm

Hourly Pay Rate: £9.00

Duration: 3 Months + 

Overall Purpose of the role

This is an exciting opportunity to play a part in delivery of all Apprenticeship programmes delivered to both Public and Private Sector

The role of the Field Enrolment Officer is to work closely with the apprenticeship delivery team and office based enrolment team to support new learners while on-boarding and to make the start of  the learners' apprenticeship and journey the best experience.

To support delivery managers by focusing on new enrolments, providing a great quality enrolment and induction experience.

As an Enrolment Officer, you will be a key influencer, providing a commitment to every learner that they will receive an outstanding experience and our clients will see a clear return of investment. 


Key Activities and Responsibilities     

1.         Liaise with the office based enrolment team on availability and diary management to schedule learner enrolments in a timely manner

2.         Carry out intro calls with learners and their line managers, where necessary, to introduce them to their programme, access eligibility, and to schedule enrolment sessions

3.         Be prepared to travel within your geographical area to visit learners

4.         Conduct engaging enrolment sessions with learners and their managers, with a particular focus on accurate completion of start paperwork and delivery of great quality teaching and learning at outset.

5.         Managing a smooth handover and introduction to the incoming permanent Talent Coach

6.         Ensuring that starts paperwork is completed accurately and submitted to the administration team within SLA

7.         Ensuring that any queries with starts paperwork are resolved within SLA


Key Performance Indicators    

•           Learners are enrolled within SLA timescales

•           Consistently positive feedback from learners and their line managers on their enrolment experience

•           Timely and accurate submission of starts paperwork


Key Role Behaviours  

•           Passionate about the delivery of an outstanding learning environment and supporting the learner from enrolment

•           Open -honest and transparent and always act with integrity

•           Ingenious -think smartly, resourceful and innovative

•           Collaborative -take ownership but also draw on the benefits of teamwork and partnering 

•           Effective -deliver what we promise and believe great service can always be better



•           Passionate about the delivery of an outstanding learning environment and supporting the learner from enrolment

•           Able to analyse data and reporting on findings

•           Microsoft experience - Excel, PowerPoint, Outlook

•           Attention to detail methodical

•           Strong interpersonal skills with an enthusiastic and flexible approach

•           Confident in taking the initiative, working under pressure and meeting deadlines

•           Professional, accountable and responsible for work ethics

•           Practiced problem solving skills with an ability to effectively manage multiple projects whilst maintaining standards


Essential Qualifications Experience    

•           Microsoft experience - Excel, PowerPoint, Outlook,

•           Good working knowledge of Apprenticeships, Traineeships and other vocational qualifications

•           Comfortable with using IT

•           Commitment to own continuous professional development


If this role is of interest to you, the please upload a CV in "word" format to this site.

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30/04/2019 09:00:00
GBP 9.00 9.00