Customer Service Administrator

Job Ref: AM/3621/BA
Sector: Admin & Secretarial
Date Added: 11 January 2018
  • Glasgow, Glasgow City, Scotland, Scotland
  • £8.45 per Hour
  • Blue Arrow Glasgow Office
  • 0141 221 0007

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Looking to progress your career within customer services and Administration?

We are recruiting Customer Service Administrators to work for a household name with millions of customers in the UK and a high street presence in nearly every community. The role will be based in Glasgow City Centre.



The role:


This role will require you to provide an excellent customer experience. Working as part of the Operational Processing team, you will be responsible for answering calls in an effective manner providing the highest level of customer service by aiming to meet the needs of customers at the first point of contact.

Through dealing with a range of customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. You will be proactive, self-motivated, keen to learn, show great attention to detail and who want to work in an environment where the focus is on making the right business decisions for the customer.


If you have exceptional customer service skills and take pride in knowing you genuinely help your customers, you'll love this role working with the UK's largest financial service group.


Key Information:




  • You will be working Monday to Friday between the hours of 8AM and 6PM.
  • You will be placed on a rotational shift pattern between these hours.


Benefits:


  • Weekly pay
  • Instant access to Blue Arrows online training portal
  • Instant access to online retail discounts
  • Automatic entry and consideration for Blue Arrow's monthly Superstars recognition scheme


Skills required:


  • Strong customer service skills
  • Excellent attention to detail
  • Ability to work as part of a team
  • Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact
  • Previous call centre and administration experience is desirable.

Successful candidates will be required to go through a vetting process which includes a credit, fraud and criminal record check.


Interested? Then Apply Now!