|We are looking for a small team of experienced administrators/ help desk experts to work for a major banking business. |
The role is to complete a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards.
Carry out more complex clerical/technical support tasks where answers are readily available but some judgement may be required, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate
Identify and suggest improvements to new and existing processes, procedures and systems
Where required verify and check the work of other colleagues
When required support line management with implementation of changes in own work area
Demonstrate core Banking Group values & behaviours as an active team member
Work is typically allocated and monitored on a weekly to monthly time frame
Hours 9am-5pm Monday -Friday - some Saturday work required
Pay Rate £9.00 per hour
Temporary ongoing role
If you believe you have the experience and skills to be a success in this role please call 0151 227 4400 and ask for Amy Murphy.