£337 PER WEEK - CUSTOMER CALL INBOUND

Job Ref: £9.63
Sector: Call Centre
Job Type: Contract
Date Added: 25 April 2018
  • Speke, Merseyside, North West, England
  • £9.43 per Hour
  • Blue Arrow Liverpool
  • 01512 274400

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ARE YOU PASSIONATE ABOUT PEOPLE?

ENJOY TALKING TO CUSTOMERS?

NO SALES, ALL INBOUND CALLS

ONGOING ROLE - NO END DATE

Exclusive Banking Call Centre Roles £330-£377 PER WEEK


we are recruiting for Call Centre Advisers to work for a household name with millions of customers in the UK and a high street presence in nearly every community.

This is an exciting role for someone who is interested in BANKING and CUSTOMER SERVICE

The role may include any of the following queries relating to mortgages, credit cards, loans, fraud, Internet banking and general finical banking queries in general.



PREVIOUS EXPERIENCE IS NOT NECESSARY - as we will provide you with full and comprehensive training during your time with us. We are looking for people with string work ethics, bags of personality within customer service and behaviours that can be described at a competency based interview.

 

WHAT YOUR NEW ROLE WILL LOOK LIKE


  • Answering inbound customer calls in an efficient and effective manner providing the highest level of customer service


  • Investigating and resolving complaints of customer satisfaction complaints in a manner consistent with the Financial Conduct Authority complaint handling requirements and Group Complaint Handling Policy


  • Focus on quality, productivity and delivery of outstanding customer service


  • Communicate professionally and concisely with customers to clearly communicate


  • Ensure legislative regulatory requirements are adhered to in-line with relevant policies

     
    YOUR WORKING PATTERN WILL BE


Your official start date will be in May after we have received all your compliance as listed below

      

  • You will be working variable shifts available between the hours of 8am - 10pm - shifts patterns cover an 8 week cycle you will have a combination of Earlie's, core and late finishes


  • You will be placed on a rotational shift pattern, working any 5 days out of 7 including weekends

    ESSENTIAL REQUIREMENTS

 

As this role is in banking - there is a very strict process in order to get you compliant before we can put your forward for the role. YOU MUST therefore be able to support your application with the following information:


  • Full 5 year work history of previous jobs - all reference MUST be contacted by yourself and us to speed up the reply


  • All/Any gaps accounted for by Job centre letters/financial backing from family or school/college references


  • Right of work - Passport/Id Card


  • 2 recent proofs of address dated within 3 months of application


  • Proof of your national Insurance number



ONLY APPLY IF THE ABOVE CAN BE PROVIDED AND RECEIVED WITHIN 7 DAYS

WHAT NEXT?

We will call ALL candidates within the next 36 hours, Interviews being held in Liverpool City at BLUE ARROW 

PROGRESSION

This is a ROLLING contract (no end) - all successful applicants could be taken on permanent if they are achieving all KPI, s and a great role model to others on site.

APPLY today - all CV, s will be looked at and answered. This position is in L24

Please call 0151 227 4400 or text LLOYDS BANK to 07801 760544

 

Blue Arrow
23/05/2018 09:00:00
GBP 9.43 9.43.