Customer Service Agent

Job Ref: 913051PM
Sector: Call Centre
Job Type: Temporary
Date Added: 15 March 2019
  • Luton, Bedfordshire, East Anglia, England LU1 3LS
  • £8.50 - £10.09 per Hour
    HOUR
  • Paul Mays
  • 01582 401636
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/bluearrowlogo-compressed.png

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The role:

This is an exciting opportunity to work for a well-established, market leading, highly successful technology business who partner with a long list of recognised world-wide prestigious brands. 

You will have an essential role in a customer service team taking in bound calls as the company expand their customer service offering.

Key information:

  • Role expected to start early April 2019

  • This is a temp to perm. Potential move to perm after 12 weeks temp.

  • 40 hours per week Alternate shifts Mon - Fri: 7:30 - 4:30pm / 12:30pm - 9:30pm   : 1 weekend in 4, two days off in the week.

 

Key responsibilities include:


  • Answering customers queries both in writing and through the customer contact centre

  • Assisting customers with queries in regards to electric vehicle charging points

  • Accurately reporting and logging faults on electric vehicle charging points

  • Listening to the customer's needs and taking ownership to make sure those needs are met

  • Exceeding customer's expectations

  • Providing information that is clear and accurate


Characteristics/ experience required:


  • Passionate about customer service

  • Call centre / Contact centre experience

  • Excellent listening skills

  • Hands on approach

  • Team player

  • The desire to develop and progress

  • Technically minded

  • Electrical or engineering background would be of benefit but not essential


If you want to work in a company that can offer opportunities to learn, develop and enable you to build a career click apply today. 

We promise to reply to every application within 7 days.
Blue Arrow
12/04/2019 09:00:00
GBP 8.50 8.50