Customer Service Agent

Job Ref: 813072PM
Sector: Call Centre
Date Added: 27 March 2018
  • Luton, Bedfordshire, East Anglia, England
  • £15,270 per Annum
  • Blue Arrow Luton
  • 01582 401 636

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The role:

This is an opportunity to work for a prestigious, large local business that offer excellent training and career development. You will be part of a team taking inbound calls from both consumers and trade customers.

You will be working in a vibrant team whose goal is to offer excellent customer service and where possible exceed customer expectations.

Key information:

  • Role expected to begin mid-April
  • Fixed term contract (12 months) - Potential to go perm
  • Hours are on a rota shift pattern between the 08:00 - 18:00 (Mon - Fri)
  • You will work one Saturday in four from 09:00 - 13:00
  • One hour lunch break / AM and PM breaks - 10 minutes each


Key responsibilities include:

  • You will be taking inbound calls with consumers that have already bought products or are about to
  • You will accurately record and process all call/consumer information on to the consumer service computer system
  • You will investigate and pro-actively resolve any consumer complaints
  • You will work as part of a team towards meeting and achieving, individual, team and department objectives 


Skills required:

  • Experience of customer service (not necessarily inbound calls)
  • Strong listening skills
  • Excellent communication skills, both spoken and written
  • Great attention to detail and accuracy in your work
  • A real team player
  • If you really enjoy delivering great service this role is for you

Benefits:

  • This is a 12 month fixed term contract with the opportunity to move to perm
  • Excellent training and development with a company that encourage career progression
  • A bonus of 10% of annual salary (based on performance targets) paid as a quarterly bonus (2.5% per quarter)
  • OTE 25 days holiday (Pro-rata)
  • Highly accessible local location
  • Free on-site parking
  • Subsidised canteen
  • Staff discounts on company products

 

Click apply today. We promise to reply to every application within 7 days.