Housing Officer

Housing Officer

Pay Rate: £13.90 per hour

Hours: 37 hours per week

Start Date: 02/03/2026

Working Pattern: 08:00 - 16:00 (Monday to Friday)

Location: Office-based in Nottingham with hybrid flexibility (Mandatory office days Monday and Wednesday)

Contract Type: Temporary role

Job Overview

We are recruiting a Housing Officer for a temporary assignment within a busy housing service. The role involves delivering high-quality housing advice, tenancy support and administrative services. This is an office-based, customer-focused position, supporting tenants, leaseholders and housing applicants in accessing and sustaining safe and affordable homes.

Important:

This is not a Housing Patch Manager role. It involves no site-based work, inspections or community patch management. The position is centered on administration and customer contact.

Key Responsibilities

• Deliver tenancy and estate management support in line with legislation and internal policies.
• Provide advice on allocations, lettings, tenancy changes and mutual exchanges.
• Process tenancy amendments, including tenancy endings, succession, key movements and the early stages of the void process.
• Assist customers with rent queries, benefits information and signposting to financial inclusion support.
• Carry out administrative tasks relating to garages, including applications, waiting lists and allocations.
• Respond professionally to general enquiries, complaints and correspondence.
• Work with internal teams and partner agencies to resolve housing-related issues.
• Manage keys for void properties and arrange property security where required.
• Maintain accurate records, produce reports and process invoices and payments.
• Promote digital services, online self‑service tools and tenant participation.

Essential Skills & Experience

• Experience or strong interest in housing services and customer support.
• Understanding of social housing, tenancy management and relevant legislation.
• Strong administrative skills and the ability to manage high workloads accurately.
• Experience processing tenancy changes and early void-stage tasks.
• Experience using the NEC Housing Management System (or similar).
• Excellent communication skills and confident handling of customer enquiries.
• Ability to work under pressure and manage multiple priorities.
• Proactive, organised and customer-focused approach.

Click APPLY today and one of our consultants will review your application within 24-48 working hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.