Customer Service

We're hiring Customer Service Representatives to support the UK's largest Banking Group in Edinburgh. If you're caring, motivated, and ready to deliver outstanding customer service, this is your chance to shine!

Role: Customer Service Representative

Division: Investment, Pensions & Insurance (IP&I)

Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ

Pay rate: £14.02 per hour

Contract: Temporary

Start Date: 26th January 2026

Hours: Full time, 35 hours per week

Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis

Hybrid working available after successful completion of training (up to 3 days working from home)

Training: Full time for 6-8 weeks.

What You'll Do:

You'll handle complex enquiries with care and professionalism. You'll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you'll play a vital role in supporting customers with life, pensions, investments, and insurance needs.

What You'll Need:

• Experience speaking with customers and a genuine desire to do the right thing
• Strong communication skills and a compassionate approach
• Attention to detail and confidence using digital tools
• Ability to spot opportunities to improve the customer journey

Why join us?

At Scottish Widows, we put customers at the heart of everything we do. You'll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.

Selection Process:

1. Screening call
2. Online registration
3. Behavioural assessment
4. Interview
5. Vetting

Ready to make a difference?

Apply now and be part of a team that values, care, collaboration, and your development.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.