Customer Service

Role: Customer Service Representative Location: L3 9QJ Contract Type: Temporary ongoing Pay Rate: £15.97 per hour Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota) Hybrid Working: 2 days per week (after training and competency achieved) Training: 6 weeks (100% attendance required) About the Role Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks. You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach. Key Responsibilities * Resolve order entry issues to maximize revenue. * Monitor workflow ahead of customer-agreed dates across all system queues. * Identify complex projects early and validate with customers to ensure timely, professional management. * Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs. * Manage project tasks proactively across all products, escalating as needed. * Meet team standards, keep customers updated, and close BT orders promptly to secure revenue. * Own and resolve escalations from customers or BT departments efficiently. * Keep customers informed of order progress against milestones. * Build strong relationships with internal and external stakeholders. * Own and resolve failed or overdue orders beyond supplier forecasts. * Escalate failed tasks through agreed paths to expedite resolution. * Follow all operational procedures consistently. * Deliver Lead to Sales objectives to drive revenue growth. * Use decision-making to offer alternative solutions, balancing cost and customer connectivity. * Apply commercial awareness in decisions, including waiving TRCs or offering goodwill. * Support team members and contribute to overall group performance. Skills Required * Strong communication and customer service skills * Problem-solving and decision-making ability * Good computer skills (Word, Excel, internal systems) * Attention to detail and data accuracy * Knowledge of broadband, cloud, and voice products * Ability to work independently and as part of a team Benefits * Competitive pay and incentives * Hybrid working options * Full paid training * Access to Blue Arrow training portal * Pension scheme * 28 days paid holiday We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Catering Assistant / Kitchen Assistant - Flexible Temp Cover Location: Liverpool, Wirral, Cheshire Employer: Blue Arrow Recruitment Job Type: Part-Time, Term-Time Only Start Date: ASAP Are you looking for flexible kitchen work with no late nights? Want extra shifts to fit around your lifestyle? Already have a valid DBS and keen to start immediately? Blue Arrow is looking for enthusiastic Kitchen Assistants / Catering Assistants to join our team, providing temporary cover in schools, care homes, NHS sites, private healthcare, local businesses, offices, and events across Liverpool, Wirral, Cheshire and North Wales. This is a fantastic opportunity if you're looking for work-life balance, want to gain experience in different catering settings, or simply enjoy being part of a team that helps serve fresh, nutritious meals. What you'll be doing: * Helping with the preparation and serving of meals * Keeping the kitchen and dining areas clean and safe * Washing up and looking after kitchen equipment * Supporting cooks with stock rotation and deliveries * Following food hygiene and health &amp; safety procedures What we're looking for: * Previous catering or kitchen experience * Food Hygiene Certificate (Level 2) * Enhanced DBS (must be current) * Positive attitude and good communication skills * Ability to work well under pressure as part of a team What you'll get: * Flexible hours that fit around you * Term-time only work - no late nights * Training and development opportunities * Supportive team and friendly workplaces * Pension scheme If you're a reliable Kitchen Assistant with a passion for good food and great service, apply today and start working with Blue Arrow right away!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Kitchen assistants with DBS

Role: Customer Service Location: L3 9QJ Contract Type: Temporary ongoing Pay Rate: £14.00 per hour &amp; Ethical up selling rewards-up to £6,000 in vouchers Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota) Hybrid Working: 2 days per week (after training and competency achieved) Training: 4 weeks (100% attendance required) About the Role Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries. You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience. Key Responsibilities * Provide first-contact resolution across voice, chat, and digital channels * Take ownership of customer issues and complaints * Support across multiple products and services * Guide customers on self-service options * Follow processes and diagnostics accurately * Contribute to continuous improvement activities Skills Required * Excellent communication and listening skills * Strong problem-solving and decision-making * Multi-product knowledge and system navigation * Attention to detail and process adherence * Resilience, adaptability, and accountability whilst working in a fast-paced environment Benefits * Competitive pay and reward incentives * Hybrid working options * Full paid training * Access to Blue Arrow training portal * Pension scheme * 28 days paid holiday We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service