Customer Service Advisor based in Rochdale Offering £12.21 per hour - paid weekly, every Friday 12 week Temp to Perm Opportunity! Full time, 37.5 hours per week The Role<ul><li>Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform</li><li>Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances</li><li>Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines</li><li>Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution</li><li>Transforming general enquiries into appointments through quality conversation</li><li>Entering referral information on the in-house patient administration system</li><li>Communicating relevant information to internal and external customers via email in a professional manner</li><li>Locating information from various relevant sources to be able to progress patient data</li><li>Maintaining appropriate records and keeping data up to date and relevant</li><li>Adhering to data protection act guidelines and IGSOC standards</li></ul>The Person<ul><li>Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it!</li><li>Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense</li><li>Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.</li><li>Drive and determination - the want and will to do the best for our customer and in turn for yourself!</li><li>Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.</li><li>IT literate and confident working across different platforms and software</li></ul>The Hours: Full time, 37.5 hours per week<ul><li>Monday to Friday; working shifts between 8am-8pm</li><li>Saturday - Sunday; working shifts between 8am-1pm</li><li>Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis.</li><li>Working 1 in 4 weekends - 1.5 days back in return</li><li>Overtime Available!</li></ul>The Benefits and Perks<ul><li>£12.21 per hour, paid weekly - every Friday!</li><li>Free, onsite parking</li><li>On-site Subsided Canteen &amp; Cafe</li><li>Free tea and coffee available</li><li>Office incentives and engagement events</li><li>Following your progression into a permanent position you will have access to a wide range of benefits and discounts</li></ul>The Location: Rochdale, OL11 If this role is of interest, please click APPLY NOW! #CCNorthWestBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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