Job Description Job Role - Spa Therapist Rate of pay - £26,000-£31,500 (+service charge) Location - Ascot (Must Drive) POSITION OVERVIEW * Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified. * Provide all guests with Home Care advice with a focus on product recommendation ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS (Please note "Guest" includes male and female resident guests, members, Spa Day guests and external treatment clients)  To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards.  Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa's business is massage of various kinds including Deep Tissue Massage.  Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.  Respect guest's privacy and confidentiality at all times.  Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.  Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.  Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.  Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.  Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.  Assist with stock taking when required.  Attend treatment and product training courses as required.  Participate in team meetings.  Liaise closely with Receptionists regarding appointment schedules and changes to schedules.  Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.  Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.  Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.  Be conversant with hotel policies regarding health and safety, fire and security.  Assist with receptionist and spa attendant duties when required. QUAIFICATIONS &amp; DESIRABLES * Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent * Minimum NVQ Level 3 * Ideally a qualification in deep tissue massage * Previous experience in a five star spa environment * Attention to detail * Excellent presentation standards * Strong customer service skillsBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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