Blue Arrow are working with a boutique hotel within the Nottinghamshire area, and they are ooking for a Reception Manager to join their team on a full-time basis. Hours: 37 ½ Hours; 5 Days per week; Shift Work Between 7am-11pm over 7 days. Occasional Nights holiday cover between 11pm to 7am Salary: £26,000 - £30,000 (Depending on experience) What you will be doing as a Reception Manager?<ul><li>You will be responsible for the running of the front desk, which will include the management of the team</li><li>Overseeing reservations, and corporate bookings and liaising with the conference and banqueting team to ensure accuracy of details with bookings and billing</li><li>You will need to have excellent customer service skills</li><li>Be polite and friendly and be able to train and develop your team and push the standard of service forward</li></ul>Other duties include: <ul><li>Managing and Supervising Reception staff, including authorising staff rotas, holidays etc</li><li>To recruit any new Reception staff and ensure all staff are trained in accordance with procedure.</li><li>To undertake 3 monthly probation reviews with new staff and issue with contract if appropriate</li><li>Ensure contingency plans are in place for cover if there is unforeseen annual leave / sickness of staff</li><li>To act as a role model to reception staff, supporting, motivating and promoting good staff relations</li><li>To undertake yearly staff appraisals and ensure all staff understand their roles within the procedure</li><li>To assess training needs within the department with a view to putting together individual Personal Development Plans for Receptionists</li><li>Assist all guests in a sincere and courteous manner to ensure that all guests are dealt with promptly upon arrival and departure following the Company's core standards</li><li>To demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area</li><li>To have a full understanding of all rates, packages and special promotions ensuring the hotels terms of business are adhered to.</li><li>To review cash control procedures taking overall responsibility for all monies received at reception and reporting any discrepancies.</li><li>You will be expected to sell the facilities at every opportunity and ensure maximum occupancy and revenue is achieved by following rate level management principles</li><li>Responsible for addressing and resolving all customer service issues in a positive manner</li></ul>What experience is required for the Reception Manager?<ul><li>Previous experience as Reception Manager or similar within the hotel industry</li><li>Extensive knowledge of reception process in hotels using Opera is essential</li><li>Effective ability to supervise and motivate staff to maintain optimal department operation and staff development.</li><li>Complete knowledge of hotel rooms and meeting related services available to guests.</li><li>Ability to communicate effectively with internal and external customers exercising patience, tact and diplomacy.</li><li>Ability to operate the Opera Management Systems for the purposes of creating, changing and cancelling reservations, pre-blocking, posting no-shows, reconciling travel agency commissions, etc.</li><li>Comprehension of the reservation sales process.</li><li>Ability to deliver training.</li><li>Demonstrate self-confidence, energy and enthusiasm.</li><li>Present ideas, expectations and information in a concise, well-organized way.</li><li>Use effective listening skills.</li><li>Highly visible in areas of responsibility.</li></ul>If this role sounds like for you, then please click apply. Once you have applied a consultant will review and get back to your application usually within 48 working hours.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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