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Night Guest Services Manager - South Ascot

Salary
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General Manager - £37,800 -...

Location
Plymouth, Devon
Role Type
Permanent

Job Details

Published
Location
England
Role Type
Permanent
Salary
Up to £31827.00 per annum
Hospitality and Catering Jobs
Job Ref: JO-2407-57268_1720195508

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

* Duty Manager responsibilities - to oversee the nightly running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
* Ultimately responsible for the provision of a seamless guest experience.
* Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all standards.
* Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
* Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
* Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
* Daily reporting - nightly reports
* Run end of day using the hotels operating system
* Create daily briefing sheet
* Send out report pack to HOD's
* To coordinate with all hotel departments by anticipating and communicating guests needs.
* Daily Inspection of Front of House/ Back Office areas and guest rooms.
* Following up on guest complaints and queries from the day
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the hotel needs

QUAIFICATIONS & DESIRABLES

* Hospitality degree
* 5 star experience
* Previous Duty Manager experience
* Computer Management system
* Customer orientated
* Good written and spoken English
* Good organization
* Team player
* Opera Knowledge is desirable
* Full and Clean Driving Licence
BENEFIT PACKAGE
* Complimentary nights with breakfast within Dorchester Collection
* 50% F&B discount at selected restaurants
* Very generous Employee Introductory Scheme offered
* Team members' awards and incentives schemes
* Contributory pension scheme entitlement from date of commencement
* Life assurance cover for all team members
* Uniform laundered complimentarily
* Complimentary meals whilst on duty at our team members' restaurants
* Complimentary Internet at allocated computers in team areas
* Interest free Season Ticket Loan / Cycle to work scheme
* Occupational Health, including subsidised massage treatments and health clinics
* Complimentary Eye Test for VDU users

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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