P/T Customer Service Adviser - £9.83PH!

Job Ref: 346lb2
Sector: Call Centre
Job Type: Permanent
Date Added: 18 November 2019
  • Belfast, Northern Ireland, Northern Ireland - Antrim BT1
  • £9.83 per Hour
  • Blue Arrow Belfast
  • 02890 315005
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We are currently seeking part time Customer Service Adviser in the Mortgages Department for a Leading Bank based in Belfast City Center.

The successful candidate will: 

1. Deal with Core brands or a Specialist brand only 
2. Identify and raise ideas for process improvements to improve customer experience
3. Work will be allocated by your Team Manager and you should demonstrate awareness and adherence to SLA indicators to meet the core purpose of 'help me service my mortgage'
4. Keep up to date with any changes to the processes and policy changes
5. Deliver an excellent customer experience in colleague and customer interactions, which can take place by phone, email or letter
6. Demonstrate a sound understanding of and display the behaviours expected in the Groups Values in Action
7. Adhere to processes/procedures and refer any complex queries to more senior or experienced colleagues
8.Management of complaints and resolution

The ideal candidate will:

  • 1-2 years experience in a similar role 
  • Have good attention to detail as you may be required to review documents i.e payslips and bank statements.
  • Have an excellent telephone manner, competent IT skills and the ability to work in a fast paced environment.  

Shift Pattern:

As per Rota. Successful applicant will be flexible to work early mornings and late evenings as required.

Pay rate and Training
  • £9.83 ph
  • Uplifts in pay up to Double Time for working unsociable hours or weekends
  • Bonus Incentive 
  • 4-6 weeks of paid training 
  • Access to pool tables, cafe, vending machines and massage chairs on site

To apply click the apply button or call Antonnia on 02890315005
Blue Arrow
16/12/2019 09:00:00
GBP 9.83 9.83