Customer Service Adviser

Job Ref: 25.07.2018
Sector: Call Centre
Job Type: Temporary
Date Added: 10 August 2018
  • Staffordshire, West Midlands, England
  • £8.75 per Week
    WEEK
  • Julie Forrister
  • 01782 714728

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Our local client is looking for ten customer service advisors. As a professional you will interact with potential, new and existing clients whilst providing quality customer service.

Role purpose

  • To perform a range of processing and support activities to facilitate effective customer service in line with regulatory requirements, all procedures and standards.
  • Customer focus, ensure accurate updates are provided and recorded, act upon customer feedback trends and opportunities, implementing improvements to the customer experience.
  • Demonstrate a good depth of knowledge in order to investigate and resolve client's customer queries.  

Main responsibilities

  • Process all incoming and outgoing requests for clients effectively and in a timely manner, ensuring the customer is contacted through the relevant channel.
  •  Act upon customer feedback and identify trends/opportunities to improve their experience.
  • Maintain a competent status in accordance with the Mortgage T&C scheme.
  • Plan and prioritise work, ensure deadlines and targets are met, check own work and that or others as required for accuracy and completeness. 
  • Develop skills and keep up to date with the relevant departments to develop own capabilities and improve the services provided. 
  • Take ownership of all customer enquiries or complaints in line with the relevant policies and agreed processes.


Requirements

  • Experience of delivering exceptional customer service.
  • Confidence in using multiple computer systems.
  • Excellent communication skills both written and verbal.
  • Experience of working as an agent in a similar customer focused environment.


Apply now:

If you have a passion for giving brilliant customer service we would love to hear from you.



Blue Arrow
07/09/2018 09:00:00
GBP 8.75 8.75.