<div><p><strong>We are currently recruiting for 12x AO's based in Belfast city centre ( Castle Court). The successful candidates will be required to start once the vetting paperwork and ANI completed.</strong></p><p><strong>Start date:</strong> 18th Oct</p><p><strong>Duration:</strong> 51 weeks with possible extension</p><p><strong>Hours of work</strong>: Full time 37 Hours per week (Mon to Fri)</p><p><strong>Rate of pay:</strong> £12.59 ph</p><p><strong>Key Responsibilities:</strong></p><p>* Take ownership, action and case manage all activities ("To-Dos" and journal) within the UC Claim such as change of circumstances, payment deductions and all associated administrative functions for your caseload, which includes handling telephony and notifying colleagues where appropriate.</p><p>* Put in place and maintain Northern Ireland Payment Flexibilities where necessary.</p></div><div>* Assist and coach claimants in creating and maintaining their online claims.</div><div>* Manage payments accurately in each assessment period, action returned payments, stop issued payments which have not yet been paid, replace 5 payments where necessary and process the payments of arrears / underpayments.</div><div>* Maintain the security and integrity of claimant information through appropriate use of IT, adherence with identity verification, Data Sharing processes and system security protocols.</div><div>* Full attendance is required from all new staff from 28/10/2024 to 22/11/2024 to facilitate the newly recruited staff to complete full training and consolidation courses.<br /><strong>Essential Criteria applicants must have:</strong><ul><li>five GCSE/GCE passes (at A, B or C) with Maths and English.</li></ul><p><strong>( Proof of certs required )</strong></p><ul><li>Proof will be required at the first part application. We cannot take your application forward without this.</li></ul><p> </p><ul><li>Excellent IT skills, including use of Microsoft Word and Excel.</li><li>Excellent communication skills.</li><li>Proven ability to use own initiative.</li></ul><p>Please send your CV via the link or email</p><p> </p><p><strong>RecCoBelfast</strong></p></div>

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