Job Title:Telesales Manager Location:Manchester City CentreSalary: £40,000 - £45,000 (DOE)Hours:37.5 hours per week (hours between 08:00am and 18:00pm) Do you have experience of managing a team of individuals within a telesales environment? Are you looking for a role within a business that will provide you with a platform to build a successful career? The Recruitment Co. are currently supporting one of our key clients and this could be the perfect opportunity for you. Job Responsibilities:<ul><li>Achieving a team target that's aligned to budget</li><li>Ensuring that each Telesales Executive achieve targets</li><li>Outbound sales process set with minimal KPI's</li><li>Converting inbound sales leads into profitable new business</li><li>Driving daily performance against set target</li><li>Assist with migration from ATOS to digital platform - App/Web</li><li>Implementing a yielding strategy to drive revenue through the telesales team</li><li>Compiling and analysing sales figures to report back to the wider business</li><li>Delivering excellent customer service to both existing and new customers</li><li>Driving the implementation and growth of new products into both new and existing business</li><li>Perform monthly 1-2-1's with the telesales team to develop individuals</li><li>Setting yearly Key Performance Indicators (KPI's) in line with the overall sales strategy</li><li>Responsibility for monitoring competitor activity</li><li>Ensuring accurate input of data into Microsoft CRM</li><li>Manage customer misuse of season tickets ensuring adherence to T's and C's</li><li>Manage and monitor web chats which come into the sales team for quality purposes</li><li>Distribution of 'contact us' via the website ensuring customers are contacted within 24 hours SLA</li></ul> The Person:<ul><li>Being able to conduct monthly 121's and recognise areas for development and set annualised objectives</li><li>Understand how to set targets and KPI's, which in turn will drive a pre-determined result</li><li>Excellent sales and negotiation skills</li><li>Clear communication skills</li><li>Ability to drive a team's performance to a given target</li><li>Previous knowledge of CRM systems</li><li>Previous team management in a similar environment</li><li>Previous experience of selling over the phone or field sales</li></ul> Please note that The Recruitment Co. are an equal opportunities employerCPProfessional

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