Job Title: Swiss and German Speaking Consumer SupportSalary: £28,000 to £32,000 (Depending on experience) Location: London, (E14) Hours: Shifts between 8am - 4:30pm (mon-fri) Full Time As a Consumer Support, you will be responsible for delivering excellent customer care and support to consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent Swiss and German speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities. Skill Required ● Fluent Swiss and German speaker ● Ability to communicate effectively and empathically with a wide range of consumers and members of the public ● Excellent written and verbal skills ● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions. ● Customer care experience, preferably within the food industry sector ● strong interest in food and foods for special medical purposes ● IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus ● Flexible to work shifts ● Self-motivated and a team player ● To have fun at work! If this role sounds a perfect match for you please apply!

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