Job Title: Customer Credit Collector Location: Cardiff (Bay) - Hybrid Salary: £24,000 a year + bonuses Hours: Full time 12 month fixed term contract but there is a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from home Here at the Recruitment Co we are currently recruiting a Credit Controller to work for a client of ours based in Cardiff Bay. This is a hybrid role where you work 3 days in the office and 2 days from home. You don't need any previous experience but you do need some previous customer service/admin experience. Main Job roles:<ul><li>Recoveries (insured clients) &amp; Collections (uninsured clients) Responsible for the recovery of monies owed to clients in respect of credit-insured transactions, bonds and of uninsured debts placed for collections.</li><li>Activities include direct debt chasing as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.</li><li>Responsible for contacting debtors by telephone in order to successfully collect on the debt that they owe</li><li>Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.</li><li>Make follow-up communications a priority to ensure that customers keep their commitments.</li><li>Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.</li><li>Owning and maintaining the day-to-day relationship with client, debtors and 3rd parties including negotiation over recommended action.</li><li>Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties.</li><li>Will respond to customer queries on both standard and non-standard issues, ensuring a full investigation is completed to answer the customer query in full.</li><li>You may become involved in group projects, providing input and local technical knowledge to support the project group.</li></ul>Required experience: <ul><li>Good communication skills both verbal and written. In addition will demonstrate the ability to present information clearly and Will identify technical information communicate this in a style appropriate to the audience.</li><li>Sound judgement and ability to assess cost effectiveness of actions.</li><li>Ability to assess the situation and identify key factors.</li><li>Proven negotiation skills, business orientation.</li><li>Strong customer focus.</li><li>Ability to build strong and productive relationships with both internal and external customers.</li><li>Drive, ability to work well under pressure.</li><li>Previous Customer service/Admin experience</li></ul>Benefits:<ul><li>Hybrid working</li><li>24 holidays a year + bank holidays</li><li>Bonuses</li><li>£24,000 salary</li></ul>If you are interested then please apply now! CPNewport

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