<p><strong>Job Title: Complaints Handler <br /> Salary: £23,400 - £25,000p/a<br /> Hours: Mon - Friday 9am - 5pm<br /> Location: Basingstoke RG21 (FULL OFFICE BASED )<br /> Potential Start date: 23rd September 2024 <br /> SUBJECT TO DBS &amp; CREDIT CHECK (must declare any convictions or IVAs/CCJs)</strong><br /><br /></p><table><tbody><tr><td><strong>Experience &amp; Skills:-</strong></td></tr><tr><td>Strong customer service experience is required. Complaint Handling &amp;/or Life &amp; Pensions would be desirable.</td></tr><tr><td>Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions</td></tr><tr><td>Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.</td></tr><tr><td>Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.</td></tr><tr><td>Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.</td></tr><tr><td>Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.</td></tr><tr><td>Good written communication - part of the role is pulling together letters that will go out to customers so that need to have good grammar and spelling, good eye for detail</td></tr></tbody></table><p><br /> #CPProfessional </p>

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