CALL CENTRE - CUSTOMER CARE

Job Ref: 02
Sector: Call Centre
Job Type: Permanent
Date Added: 23 October 2018
  • Runcorn, Cheshire, North West, England
  • £8.20 per Hour
    HOUR
  • Albert Diaz
  • 01512274400
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CALLING ALL ...customer service people......

JOB OF THE WEEK...JOB OF THE WEEK...JOB OF THE WEEK...JOB OF THE WEEK.....JOB OF THE WEEK...

This is a very exciting role which starts immediately. We are looking for a team of customer service agents interested in supporting customers through payment management. 
 
You will be competent in responding equally to Customers in writing, as well as by telephone. Candidates with experience in a  problem solving environment

You will be ... committed to providing the highest standards of service to our Customers be able to show empathy and care at all times and support our customers in regards to their Mobile phone bills 

The Customer Contact Representative will be a member  an already formidable  Customer care Team which have been created deliver exceptional standards of customer service to ensure the customers experience is a friendly, caring and professional one. Situated in a ICONIC Building in Preston Brook, Fantastic canteen, grab bays, coffee areas, main street event coverage for exhibitions. The call centre responds to payment and billing queries, there is no cold calling. You are there to resolve issues and seek solutions to support customers with payment options. The operation works during the hours of 9.30am to 20.00 Monday to Sunday with 1 weekend day off and another in the week. (weekend hours are reduced into core day)You will be required to work up to 40 hours per week during these times, all days included

An example shift patterns includes the following:

40 hours per week (£17,056 per annum)
Monday: 11am - 8pm
Tuesday: 11am - 8pm
Wednesday: 11am - 8pm
Thursday: off work 
Friday:11am - 8pm
Saturday/ Sunday:  10:30am to 4:30pm (candidates can choose to work either Saturday or Sunday)
 
37.5 hours per week (£15,990 per annum)
Monday: Off work
Tuesday: 9:30am to 8pm
Wednesday: 9:30am to 8pm   
Thursday: Off work
Friday: 9:30am to 8pm
Saturday/Sunday: 10am to 6pm (candidates can choose to work either Saturday or Sunday)

 
  
Responsibilities:

*Provide an excellent and helpful service to Customer enquiries by telephone, e-mail and written correspondence in a professional, prompt and courteous manner adhering to the Companies policies and procedures.

* Provide accurate advice on payment plans

*Follow-up and resolve in a timely manner, issues arising from Customer enquiries or complaints.

*Accurate data capturing and correct log of all calls, e-mail and written correspondence at all times.

*Achieve Service Levels and targets, as determined by the Customer Contact Centre Manager.

*Maintain punctuality and attendance to the days and working hours of the Department.

Skills / Competencies:

*Use of vocal skills, listening and questioning skills that enhance and support effective telephone communications.

*Applying a can-do and positive approach whilst dealing with Customer queries and complaints.

*Demonstrate initiative, a reactive and pro-active approach and a desire to help and form part of an existent Customer Service Team.

Requirements:

*Good knowledge of general Windows-based programs (Outlook, Word and Excel)*Punctual, flexible and reliable.

*Excellent written and spoken English as you will be responding to Customer email and correspondence.

*Ability to remain resilient in a sometimes challenging environment.

*Attention to detail, excellent oral and written skills, touch-typing or keyboard skills would be advantageous.

What next?

  Call 0151 227 4400 to book an interview with our onsite manager in Preston Brook or Text 07540 593815 "02Role"


This role is due to start next week 
 

 

Blue Arrow
20/11/2018 09:00:00
GBP 8.20 8.20.