Lloyds Banking Group - Customer Service Advisor Job Ad - Male Customer Service Advisor taking a call

Customer Service Advisor Job Description

Are you looking for a job as a customer service advisor with a leading banking group that is a permanent job with a stable income and attractive benefits?

With a leading bank group that offers strong career development and in a location that is easy to get to and with good facilities nearby?

Whatever it is that you are looking for in a job the great news is that Blue Arrow is recruiting lots of Customer Service Advisors for many Lloyds Banking Group job opportunities over the next few months that offer all of these things and much more.

So, if you are a natural people person who is great at talking, enjoys helping people and likes to make a difference to someone’s day, then joining a friendly contact team managing inbound and outbound customer queries relating to accounts and products as a Customer Service Advisor may be the perfect opportunity for you.

To land a job in a customer care role at Lloyds Banking Group, you do not need any formal qualifications. Your natural people skills are much more important in a customer focused role like this. A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet would be great.

Don’t have any customer service / call centre experience?

No problem, if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you already have customer service skills and the potential to become an exceptional Customer Service Advisor especially with this fantastic employer who is committed to supporting you through excellent in-house training and personal support.

Finding the right balance between your work and your lifestyle is really important but we know it is not always easy, that is why we still want to hear from you even if you have a set regular pattern of hours you can work outside of those advertised in the job description. We have a wide range of shift patterns available across many permanent vacancies so if you need to make sure your job provides a stable income but is flexible enough to fit around your personal life then do reach out and talk to us, we’re sure we can find something that suits both your skills and your lifestyle.

There are Lloyds contact centres located in Edinburgh, Leeds, Cardiff, Birmingham, Glasgow and Liverpool, all with great transport links so getting to work is easy. You can find out more about the locations by clicking over to the locations page here.

If you are looking to the future then it is good to know that career progression prospects are high with Lloyds Banking Group. They are a fantastic employer who have been supporting customers, communities and businesses in the UK for over 320 years.

The recruitment process takes a couple of weeks, as you would expect. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place. You can find out all about the recruitment process by clicking here.

Once you have passed this process you have the chance to join the team and get started taking inbound or making outbound calls from a wide range of people, helping them to resolve their queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time.

Apply today here

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