News and Events

News and Events

Top News Stories

Demand for permanent Contact Centre staff soars above temp demand in 2017 

Tuesday 21st November, 2017

The contact centre industry is using permanent employment as one option for securing the best available contact centre talent with hiring demand for permanent staff up 37% in 2017 compared to 2016. Meanwhile, hiring demand for temporary staff saw an increase of 31% across the same period.

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12% salary increase for Call Centre Advisors

Thursday 14th September, 2017

As the UK moves into the beginning of autumn, Blue Arrow’s latest sector trend report has revealed that Call Centre Advisors have experienced a 12% increase to their average salary compared with this time last year, lifting their salaries from £15,737 in August 2016 to £17,627 in August 2017.Despite this increase, Call Centre Advisors in East Anglia have suffered a 21.9% decrease in salary since July 2017.

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Manufacturing and production salaries rise by 1.8%

Monday 21 August, 2017

The average salary for Warehouse Operatives has increased 2% from last year according to this month’s sector trend report from Blue Arrow. This equates to £330 more per annum – from £16,726 in July 2016 to £17,056 in July 2017.

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Upcoming Events

Attrition and Motivation Seminar 

Thursday 1st March, 2018, Tulloch Caledonian Stadium, Stadium Road, Inverness, IV1 1FF

This seminar reviewed recent research into the effects of attrition on UK staffing. It highlighted common causes for attrition and shared insights on the impact that line managers have on staff motivation. 

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Attrition and Motivation Seminar 

Thursday 15th March, 2018, Europa Hotel, Great Victoria St, BT2 7AP

This seminar reviewed recent research into the effects of attrition on UK staffing. It highlighted common causes for attrition and shared insights on the impact that line managers have on staff motivation. 

Book Now