Switchboard/Call Centre Operative

Our client in central Manchester is looking for a Switchboard Operator to work within their busy switchboard department within a hospital environment.

This role is to work around 20 hours per week, and the successful candidate would be flexible with their availability across 7 days.

Overall Responsibility of Role:

The efficient operation of the site's Switchboard and associated systems including radio/paging equipment as required. Ensuring effective communications are maintained between external and internal users of the telephone network on site.

Demonstrating at all times a professional image and efficient manner.

Key Duties:

  • Process all telephone calls received at the switchboard from external or internal users politely and promptly

  • Assist any internal users with general queries or requests related to the site's telephone network

  • Support internal users with general issues related to the external telephone network

  • Be fully conversant with and utilise all extension and switchboard features in efficient handling of all calls and callers

  • Notify the Telecoms Manager as soon as practicable of: any unresolved queries, requests for changes to user facilities, equipment failures, faults and any other information of which all operators need to be aware

  • Operate the emergency telephone facilities in the event of a main system breakdown

  • Understand and apply emergency procedures including major incidents, bomb alerts, and cardiac arrests and fire procedures

  • To be flexible and undertake any or all of the duties identified to undergo shift changes at short notice and to undertake any requests given by the Telecommunications Manager

  • Any other duties which are commensurate with the post and grading as requested by the Telecoms Manager.

Essential Skills:

Ability to work as part of a team

Good keyboard skills

Understanding of Health & Safety

Understanding of Customer Care

Ability to listen and have good verbal communication skills

Experience of dealing with the public

Good telephone manner

To act on own initiative & adapt quickly to change

To be able to get on well with people

Flexible to the area of work

Neat and Tidy appearance

Desirable but not Essential:

Previous experience of working in a customer led environment.

Previous experience of working on a PABX switchboard system

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