Office Services Team Manager

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Office Services Team Manager. Manchester City Centre. Upto £23,000. Exc Benefits. Immediate Start. Global Organisation.

Purpose of Role

The primary focus of the Office Services Team Leader will be to manage the day to day services in Manchester supporting the Office Manager

Overall aim of the role:

  • Assist the Office Manager in areas such as productivity, quality and continuous improvement

  • Liaise with the Senior Operators over any issues or change in process

  • Implement changes and improvements

  • Induction of new starters

  • Ensure policies and procedures are met in every instance

  • Actively delegate and manage work to ensure best practice is maintained in all areas

  • Effectively follow up all Client related concerns and queries

  • Be a key deputy in the absence of the Office Manager

Key Responsibilities

  • Meet and wherever possible exceed targets and expectations set, on an individual and team basis

  • Undertake any reasonable duties as requested by Office Manager

  • Be responsible for the day to day running of the team

  • Ensure that the workload and team is staffed correctly i.e. absence and holidays

  • Conduct and manage onsite training needs

  • Monitor staff attendance and timekeeping and respond to issues

  • Management of absence process and procedures making sure cover is in place in all areas

  • Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed

  • Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication

  • Support the Office Manager with all Annual and Interim reviews

  • Relate accurate information to users on progression of their work

  • Ensure the team is working efficiently and effectively to complete the SLA's

  • Investigate errors within the team and provide a full written report to the Office Manager

  • Arrange fortnightly management information to be given timely to the Office Manager

  • Support colleagues and work as a team in order to achieve the best results for the clients

  • Able to represent and communicate issues on behalf of the Office Manager

Key Competencies

  • Ability to lead a Team

  • Customer Focus

  • Delegations Skills

  • Drive for results

  • Effective communication - Listening & Written

  • Ability to escalate as a Team Leader to the Office Manager or Client RFM

  • Planning & organising - Managing and measuring work

  • Accountability and responsibility - Courage

Personal Attributes

  • Ability to operate at all levels within the organization

  • Exceptional communication skills

  • Confident and with a professional, business-like manner

  • Ability to work under pressure, maintaining accuracy and delivering against timescales

  • Team Leader consistently in tune with the aims and objectives of the business

  • Excellent time management and Organizational skills

  • Ability to carry out delegated functions/tasks/projects

  • High level of confidentiality in management of staff

  • Able to meet deadlines and priorities tasks

  • An understanding of an employer's statutory and 'best practice' Health & Safety requirement

Strong administration skills and fully conversant with Microsoft packages such as Word and Excel

  • Not only lead the team but act on its behalf

  • Attention to detail - 100% Accuracy Target

  • Previous Supervisory experience

In return the Office Services Team Leader will receive a salary between £20 000 - £23 000 and benefits which includes Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.