Customer Service Advisor

My Watford based client are looking for a Customer Service Advisor to join their expanding team.

The role is working in a small team within a office environment (not a call centre) in a varied role. Whilst your primary responsibility would be speaking with Clients/Customers on the phone, there is also a strong admin element to the job.

On a starting salary of £18,000, working 35 hours per week, Monday to Friday, either 08.00 to 16.00 or 09.00 to 17.00. It is initially on a 6 month contract, although this could be extended.

To be successful in this role you will have excellent Verbal/Written communication skills along with excellent IT (Microsoft Word & Excel) and organisational skills.

Responsibilities:
  • Develop in-depth knowledge of both products and services in order to offer the best possible service to all customers requiring support, advice and guidance
  • Identify customer needs and correctly match products and services to assist them and communicate the benefits to the customer
  • To be the first point of call for customers in regards to customer enquiries, centre related compliance enquiries, sales enquiries and complaints, and to record, monitor and ensure resolution to the customers satisfaction.
  • Monitor and maintain electronic database records and filing
  • Complete registration, invoicing, certification processing and printing including centre recognition within published service levels
  • Monitor and order all stationary and franking as required
  • Report weekly, monthly and annual statistics to Managers and HOD's.
  • Ensure invoices and credits are processed as requested.
  • Complete month end financial activities in SAP.
  • Administer discounts and rebates as applicable.


Skills (relevant professional qualifications/practical skills)

  • Communication (written and verbal with very good standard of English)
  • Planning and organising, time management
  • Customer focus


Please apply directly through this site or contact the Harrow Blue Arrow Branch for further details.