Call Centre Agent

Want to work as with a leading retail brand during its seasonal spike?

We are currently recruiting for Call Centre Advisors to work with a British multinational retailer in their call centre in the middle of Leeds.

Shifts

  • Fully Flexible to work 4 week days and 1 weekend day. (Including over the festive period)


  • The Contact Centre opens between 08:00 and 23:00. Your shift rota will be 8 hours per day between these hours.




Interested? Then Apply Now using the button below.

Benefits:

  • Extensive training and development

  • Great transport links: 10 minute walk from the train station and 10 minute from the bus station


  • On-site canteen


  • Chill out areas with TVs and microwave




With immediate starts available, don't miss out on this fantastic opportunity to join a staple of British retail.

The role:

You will be expected to assist with customer orders, queries and complaints in a professional manner. Service excellence and personal ownership of each query will be key to succeed in the role.


  • Pay rate of £8.05 per hour


  • Immediate starts


Tasks include:

  • Answering the client's inbound customer calls
  • Managing and resolving customer complaints
  • Processing customer orders, tracking deliveries, processing refunds and exchanges
  • Managing and resolving all queries from customers and store staff
  • Delivering superior service and quality at all times