Reservation Co-ordinator

Reservations Coordinator 5* Hotel Elstree & Borehamwood

Mon - Fri 8.30 - 5pm £15500

This luxury boutique hotel are looking for a Reservations Coordinator to join their front office team.

The Reservations Coordinator is responsible for creating, confirming and canceling reservations for guests in a pleasant, professional and efficient manner that creates a positive impression and increases hotel occupancy. Primary responsibilities include but are not limited to:
  • Provide superior guest service while maximizing room revenues and hotel occupancy, through proper management of inventories.
  • Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel's selling strategy and your thorough understanding of the offerings and segmenting, in order to increase revenue and maximize profit.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  • Work with sales department to fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.
  • Use sales techniques to upsell guests whenever possible in order to maximize revenue.
  • Post advance deposits and route billing accurately and in a timely manner
  • Assist in the billing of no-show reservations.
  • Document and input any special requests on reservations.
  • Assist Revenue Manager with all paperwork for incoming groups.
  • Provide holiday cover for reception team as & when required

The ideal candidate will have previous hotel experience & be able to deliver consistently exceptional service. If this sounds like you please apply today or contact Charlene Boyce in the Harrow office for more details.