Call Centre Customer Service Advisor

Would you like to work with a leading multinational grocery retailer on their state of the art site?

We are recruiting Customer Service Advisors to work with an organisation that puts the customer at the heart of everything they do.

Interested?

Then Apply Now! Using the button below or call the Recruitment Team on 0161 228 7542.


Shifts:

Fully Flexible to work any 5 out of 7 days on a 3 week rota basis. The Contact Centre opens between 07:00 and 23:00. Your shift rota will be 8 hours per day between these hours.

Don't miss this unique chance to hone your customer service skills in an enjoyable working environment whilst gaining enviable career experience.

Benefits:
  • State of the art site
  • Subsidised canteen
  • Breakout areas with pool tables, games, consoles and TVs
  • Free parking
  • Easily accessible by all public transport routes.
The role:

You will be expected to deliver exceptional customer service by taking ownership of this client's customer enquiries.
  • Need to be fully flexible to work a 40 hour week (5 days out of 7)
  • Rate of pay £7.56 per hour
Tasks include:
  • Dealing with customer enquiries, manage and resolve customer complaints following online purchases
  • Researching information and process orders via the in-house computer system
  • Providing customers with product and service information
  • Processing orders, track deliveries and handle billing enquires
  • Identifying and escalate priority issues and route calls to appropriate resource
  • Documenting all call information and complete call logs accurately and timely
  • Ensuring high level of customer care and attention to detail at all times
The skills you will need to apply:
  • Clear and concise communication skills.
  • PC Literate
  • A desire to provide a 'Feel Good' Customer experience to every customer.